Customer Support by Text
Text AGN to reach our support team
Send the keyword AGN to that number and a member of the Alchemy Global Networks support team will reply directly. Every conversation is one-to-one with a real person on our staff — this is not an automated or marketing text service.
Consent Disclosure
Text AGN to +1 202-980-7846 to start a support conversation with our team. By texting AGN to this number, you consent to receive account and service-related text messages from AGN (Alchemy Global Networks, LLC) at the mobile number you text from. Message frequency varies based on account activity. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Mobile opt-in data is not shared with third parties. Privacy Statement: https://terms.agn.tech/sms-privacy-statement · Terms & Conditions: https://terms.agn.tech/sms-terms-conditions
How consent works
You start the conversation. AGN does not add anyone to this program automatically, and we do not text a number until that number has texted us first. There is no list to join, no form to submit, and no box to check — sending the keyword AGN to our number is itself your opt-in, and the disclosure above is published everywhere the number appears.
AGN does not purchase, rent, import, or otherwise acquire phone numbers for this program from any third party.
Where you'll see this number
- This page, at terms.agn.tech/sms-opt-in
- QR-coded signage at AGN events and conference booths, which links to this page
- The email signatures of AGN staff who provide account and service support
In each case the consent language above is shown or one tap away, before you send anything.
What we send
- Replies to the support question you texted us
- Service coordination — scheduling, site access, maintenance windows, dispatch updates
- Account and case status relating to work already underway
We do not send advertising, promotions, marketing campaigns, or bulk messages of any kind through this number.
Stopping messages, and getting help
- STOPReply STOP at any time and we will stop texting you. You will receive one confirmation message and nothing after that. STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT work the same way.
- HELPReply HELP for program information and a support contact, or email netsupport@agn.tech.
- STARTOpted out and changed your mind? Reply START, or simply text AGN again, to resume.
Opting out of texts does not affect your service with AGN, and you can still reach us by phone or email.
Program at a glance
- Program name
- AGN Customer Support SMS
- Brand
- Alchemy Global Networks, LLC (AGN)
- Text-in number
- +1 202-980-7846
- Keyword
- AGN
- Message type
- Conversational customer care, one-to-one, staff-initiated replies only
- Message frequency
- Varies based on account activity and the conversation you start
- Cost
- AGN charges nothing. Message and data rates may apply from your carrier.
- Coverage
- United States mobile numbers
- Support
- netsupport@agn.tech · (202) 980-7840