Policy
SMS Privacy Statement
This statement covers the mobile numbers and message content handled by AGN's customer support SMS program at +1 202-980-7846. It sits alongside, and does not replace, the general AGN privacy policy.
The short version
No mobile information collected through this program is sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Consent to receive text messages from AGN is never shared with anyone.
What we collect
- Your mobile number, as transmitted when you text us.
- The content of messages you send to us and that our staff send to you.
- Message metadata — timestamps, delivery status, and which AGN staff member handled the conversation.
- Your consent record — that you texted the keyword, and when.
We collect this only because you texted us. We do not obtain mobile numbers for this program from purchased lists, data brokers, appended records, or any other third-party source.
How we use it
- To reply to the support question or service request you sent
- To coordinate scheduling, site access, maintenance windows, and dispatch
- To keep an accurate record of the support you received
- To honor opt-out requests and demonstrate compliance with messaging regulations
We do not use these numbers for advertising, promotional campaigns, lead generation, or any messaging unrelated to the support conversation you started.
Who can see it
Inside AGN, access is limited to the staff who provide account and service support, and to administrators responsible for the messaging platform.
Outside AGN, message traffic necessarily passes through our messaging provider (Microsoft, as part of Microsoft Teams Phone) and the mobile carriers that deliver it. These parties process the data solely to transmit and support the service and are not permitted to use it for their own marketing.
We may disclose information where required by law, valid legal process, or to protect the rights and safety of AGN, our customers, or the public. We will not otherwise disclose your mobile number.
Retention
Message content and metadata are retained under AGN's standard business records policy for as long as needed to support your account and to satisfy legal, audit, and regulatory obligations, then deleted. Opt-out records are kept indefinitely, because we need them to make sure we do not text you again.
Your choices
- Stop messages: reply STOP to any message from us. One confirmation follows; nothing after that.
- Get program information: reply HELP, or email netsupport@agn.tech.
- Access or deletion: email netsupport@agn.tech to request a copy of, or the deletion of, the mobile data we hold about you. We will respond within the time frame your jurisdiction requires.
Security
Messages are handled inside AGN's Microsoft 365 tenant under the same access controls, multi-factor authentication, and audit logging that protect our other business communications.
Changes
If this statement changes materially, we will post the revised version here with a new effective date before the change takes effect.
Contact
Alchemy Global Networks, LLC
619 Bellerive Blvd, Nicholasville, KY 40356
netsupport@agn.tech · (202) 980-7840